Book Direct

Booking Enquiry Form

Forest Side Guesthouse

2 Queens Road, Lyndhurst, Hampshire, SO43 7BR

T: +44 (0)23 8028 2392 or M: +44 (0)7502 481202
Email - enquiries@forestsideguesthouse.com
David & Rosetta look forward to welcoming you!

Privacy Policy

THE GENERAL DATA PROTECTION REGUATION (GDPR) 

Forest Side Guesthouse is committed to ensuring that your privacy is protected and we understand the need for appropriate protection of all personal information provided by you to us. 


This Privacy Policy sets out the basis on which any personal information we collect from you will be processed by us.


WHY WE COLLECT PERSONAL INFORMATION FROM YOU

Under the ‘Immigration (Hotel Records) Order 1972’ we legally have to collect your name, address and nationality upon arrival and we keep this information for at least 12 months. 


For all who are not British, Irish or Commonwealth guests, we legally have to collect your Passport Number and Place of Issue, as well as the address of your next destination, if known.


Providing us with your personal information, whether through the website, by email, telephone or in person, you consent, agree and accept that we may collect and use your personal information in accordance with your reservation at Forest Side Guesthouse. 


Please read this Privacy Policy carefully. We reserve the right to update our Privacy Policy and we may advise you of any changes if it is deemed necessary.


WHAT INFORMATION DO WE COLLECT ABOUT YOU?

When you make an enquiry or a reservation to stay with us, we collect data from you either in person, over the phone, by email or by our website enquiry form.


We also collect data when you complete our Guest Registration Form or by connecting with us via our social media websites.


We have CCTV installed around entrances and exits; this is for the purposes of prevention and detection of crime only.


We also collect information from you when you subscribe to our newsletter, our blog, enter our competitions or provide us with feedback. These may be carried out online, by telephone or in person.


Some of the information we collect, whether it is by a booking request or by your Guest Registration Form may be classed as Personal Information. Such Personal Information may include


  • Your full name;
  • Your email addresses and telephone/mobile numbers;
  • Your home address;
  • Your IP address (automatically collected);
  • Your credit or debit card details when you make a payment
  • Your dietary requirements
  • Your car registration (if needed)
  • Your passport number and your next destination (for non-UK visitors only)

We collect credit or debit card details when bookings are taken for both authorisation and a deposit payment.


If you choose to connect with us via social media websites, for example such as Facebook or Instagram, we may collect your user name, (which may contain your name and surname) by you “liking” or “following” our page. We may also run competitions via these social media websites. 


By connecting with us via social media websites you are bound by their terms and conditions and privacy policies.


If you provide us with any personal information relating to any third party (e.g. information about your spouse or children) for particular purposes, by submitting such information to us, you warrant and represent to us that you have obtained the consent of such third party to provide us with their personal information for the respective purposes.


HOW WE STORE YOUR PERSONAL INFORMATION

Forest Side Guesthouse collect information via your Guest Registration Form when you check in. The Registration Forms are stored securely on our premises for 7 years after the relevant tax year, in order to comply with HMRC requirements.


With all reservations, we email confirmation of your booking and deposit payment received. As such, your email address will be held in Microsoft Outlook on our computer which is kept securely on our premises and is password protected.


Your name, telephone number, email address and credit card details are hand written on our reservation forms and are stored securely.


Your name and the date of your visit is recorded in our Reservation Diary and in our Excel Database and is used for our projected sales revenue.


All electronic records are securely stored on our password protected computer.


HOW WE USE THE DATA ABOUT YOU?

We use the information we collect about you to:

  • process your reservation,
  • answer your queries,
  • process your gift voucher purchases,
  • process payment for any in-room gifts, and
  • provide our breakfast.

With your consent, we may contact you via our monthly promotional newsletter (via email or text).


Personal Information may be used by us for administration purposes, to pass on to the police and government authorities as requested by them or to comply with any applicable rules, laws, regulations, codes of practice or guidelines issued.


We have registered with the ICO under the Data Protection Act 1998.


If you choose to opt in by ticking the relevant boxes on our Registration Form, Forest Side Guesthouse may use this information to post you a Christmas Card, Promotional Offers or New Forest Events. 


WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

The information that we collect from you is obtained, processed, stored and transmitted in the United Kingdom in compliance with data protection legislation. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


We do not share your Personal Data with any 3rd Parties unless required to do so by Law Enforcement Agencies 


YOUR RIGHTS

You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing, at any time, by contacting us by email or by post.


You have a right of access to information held about you and this can be exercised in accordance with the Act. From 25 May 2018, when GDPR became law, a reasonable Subject Access Request (SAR) can be made without a fee being charged. 


CONTACT

If you have any questions regarding our Privacy Policy, please contact us at Forest Side Guesthouse, 2 Queens Road, Lyndhurst, Hampshire, SO43 7BR or by telephone 023 8028 2392